Last updated: October 9, 2026
Reforged & Refined LLC ("we", "us") operates reforgedandrefined.com. This policy explains how we handle information from people who visit the site or contact us.
What we collect
When you submit the quote request form or the contact form, we receive what you type into it: your name, email address, and optionally your phone number, business or organization, purchase order number, and the details of your project or message. We only collect this because you chose to send it.
If you email us directly, we receive your email address and whatever you write.
Our host records standard server logs, including IP addresses and browser information, for security and reliability. We do not use these to identify individual visitors.
What we do with it
- Reply to your enquiry and prepare a quote
- Design, produce, and deliver work you order
- Invoice you and keep the business records we are required to keep
- Follow up about a project you have discussed with us
We do not send marketing emails unless you ask to receive them, and we do not sell, rent, or trade your information to anyone. Ever.
Who else sees it
A small number of service providers process information on our behalf, for example our website host, our form provider (Formspree), our email provider, our invoicing software, and shipping carriers when we send you something. They may only use it to provide that service to us.
We may also disclose information if the law requires it.
Cookies and tracking
This site does not use advertising cookies and does not run third party advertising. We use Cloudflare Web Analytics to count visits. It does not use cookies and does not build a profile of you.
Links to other sites, including our Etsy shop and TokenTap5e, are governed by those sites' own privacy policies rather than this one.
How long we keep it
Quote requests that do not become projects are kept while they might still be useful and then deleted. Records tied to completed work are kept as long as tax and business record keeping requires.
Security
The site is served over HTTPS and form submissions are encrypted in transit. No system is perfectly secure, so please do not send payment card numbers, government ID numbers, or other highly sensitive information through the form or by email.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Write to info@reforgedandrefined.com and we will respond within a reasonable time. Some records must be kept for legal reasons even after a deletion request.
Children
This site is intended for adults and we do not knowingly collect information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
Changes
If this policy changes, the updated version will be posted here with a new date at the top.
Contact
Reforged & Refined LLC
Madison, Wisconsin
info@reforgedandrefined.com