Last updated: October 9, 2026
These terms apply to custom work from Reforged & Refined LLC ("we", "us"), ordered through this site, by email, or in person. Orders placed on our Etsy shop follow Etsy's policies and the details in each listing.
Quotes
Quotes are based on what you tell us. If the design, quantity, or materials change, the price may change too. We will always confirm a new price before doing the work.
Deposits and payment
Custom work starts once we receive a 50% deposit. The balance is due when the order is finished, before it ships or is picked up.
Proofs
Before we engrave or make anything personalized, we send you a proof to approve. Please check names, dates, and spelling carefully. Once you approve a proof, we make the piece exactly as shown. Changes after approval may cost extra.
Turnaround
Timelines are estimates and start once we have your deposit and approved proof. Rush orders are available only when we agree to them in writing.
Cancellations
You can cancel before we start work for a full refund of your deposit. Once work has started, the deposit covers design time and materials and is not refundable.
Refunds and remakes
Personalized and custom pieces are made for you and cannot be returned or refunded. If something is defective, damaged in shipping, or does not match your approved proof, we will repair or remake it at no cost. Let us know within 14 days of receiving it, with photos.
Items you bring us
We can engrave items you supply, such as your own glassware or tumblers, at your own risk. Glass, crystal, and coated materials can crack, chip, or react to the laser in ways we cannot always predict. We are not responsible for damage to items you provide.
Artwork and logos
By sending us artwork, logos, or text, you confirm you have the right to use them. We may decline work we believe infringes someone else's rights or that we are not comfortable making.
Photos of your order
We may photograph finished work for our website, shop, and social media. If you would rather we did not share yours, just tell us.
Governing law
These terms are governed by the laws of the State of Wisconsin.
Contact
Questions about an order? Send us a message.